User Experience Research and Design is a UX firm that focuses on improving digital experiences through human-centered design. Since 1999, we’ve been supporting companies, governments, and startups in user research, prototyping, design strategy, and program management. How can we help activate your vision?

PROJECTS

  • Call Centers & CRMs:
    Staples, Carnival Cruise Lines, City of Gainesville

  • Consumer Applications:
    H&R Block, Microsoft, Mindbody, Zumba Fitness, Fidelity Investments

  • Consumer Websites:
    Zumba Fitness, Adidas, Reebok, Beechcraft Aviation, Hallmark, UBS Financial, UMB Banking, BankNorth, SHI, Microsoft, Colliers International, Monster, Federal Reserve Bank, Watsco, H&R Block, Staples, Common Threads, Dunlop Tires, NowCar, startups

  • Education & Learning:
    The Lab at OPM, Skillsoft, Kaplan University, University of Miami, Miami-Dade College, Florida International University, Ironhack, Time4Learning, National Health Career Association, Venture Hive

  • Enterprise Applications:
    Federal Reserve Bank, Fidelity Investments, TD Bank, Carnival Cruise Lines, Mindbody, H&R Block, Nationwide Insurance, Novartis Pharmaceuticals, ProcessMap, 3M Healthcare, JP Morgan Chase, Watsco, Bentley University

  • Entrepreneurship:
    UX research startup founder, UX advisor for incubators, accelerators, and startups

  • Government:
    Federal Reserve Bank, City of Gainesville, The Lab at OPM, US Army, FEMA, Health & Human Services, National Parks Service, NOAA, Office of Personnel Management, US Digital / DOGE Service

  • Mobile / IOT / Interactive:
    Zumba Fitness, Mindbody, myGNV, Exxon, City of Gainesville

INDUSTRIES

  • Consumer Experiences

  • Curriculum Development

  • Conference Production

  • Entrepreneurs, Startups & VC

  • Film & Photography

  • Financial / Fintech

  • Exercise & Nutrition

  • Government (City & Federal)

  • Healthcare

  • HVAC

  • Insurance

  • Nonprofit

  • Pharmaceutical

  • Policy & Process

  • Real Estate

  • Retail (Web & Brick)

  • Social & Community

  • Taxes

  • Vehicles

EXPERTISE

  • Design Strategy

  • Design Thinking

  • User Experience

  • User Research

  • Personas / Journeymaps

  • Information Architecture

  • Interaction / UI Design

  • Plain Language

  • Product Design

  • Product Operations Management

  • Product Strategy

  • Project Management (PMP, Scrum)

  • Program Management

  • Prototyping

  • Service Design

  • Strategic Planning

  • Team Leadership

  • Mentoring / Coaching